Student Email

FAQ's

Official Student Email - Office 365 (my.madonna.edu)

  The Madonna University student email account is used to communicate with instructors and various University service departments. Information regarding Registration, Financial Aid, Student Accounts and Student Life is sent to you through your student email account. You are responsible for checking it regularly. Your email user name and password is provided in the same letter you received that contained your ID number and PIN.  If you cannot log into your account, please contact helpdesk@madonna.edu to reset your password.

What options are available with my student email account?

Office 365 gives you:
·   Access to a cloud-based email account with 25 GB of storage.
     - Your own personal contacts folder and the Madonna University contacts folder.
·   A sharable calendar.
·   An Office OneDrive that can be used to:
     - Store documents  (1 TB of Storage) and access them from anywhere on any browser.
     - Share documents with other Office 365 users.
     - Create Word, Excel, Powerpoint and OneNote files using free apps available on your OneDrive.

How do I activate and set up my student email account?

If this is the first time you're logging into your Madonna University email account, follow these steps.
  1. Open the Madonna University Home Page www.madonna.edu.
  2. Select student email from the Quick Links drop down list.
  3. Enter your Madonna University student email address and password sent to you through the mail; then click the Sign in button.
  4. Follow the prompts on the screen to setup your email account. 

How do I forward my official my.madonna.edu email?

  1.  Log into your student email account. 
  2.  Click the "gear" icon located in the upper right corner.
  3. Choose "Options" from the drop down menu.
  4. Choose "Forwarding" from the panel on the left
  5. Enter the email address to forward the mail to.
  6. Click the "Save" button at the top of the page
  7. Recommendation: Keep this option checked "Keep a copy of forwarded messages in Outlook Web App".
  8. Click the "Start Forwarding" button. 
Note:  Users who forward their email do so at their own risk.   Forwarding email does not absolve users from their responsibilities associated with communcations sent to their official email address, such as billing and student accounts information.  Madonna University does not offer support for messages lost due to forwarding email.

What if I forget my password?

If you forget your Student email password:

  1. Enter your email address in the top box of the log in screen.
  2. Click "Can't access your account?
  3. Follow the prompts on the screen to reset your password.
 
If you still cannot reset your password contact the IT Help Desk for assistance at helpdesk@madonna.edu

Contact Information

IT Help Desk

The IT Help Desk is the one point of contact for technology support at Madonna University providing resources, workshops, and support for Blackboard, student email, MYPortal, and other University supported technologies. 
 
Call 734-432-5800 to leave a voice mail
 
IT HELP DESK HOURS - Room 1106
Monday, Thursday 8:30 a.m. to 6 p.m.
Tuesday, Wednesday, Friday 8:30 a.m. to 5 p.m.
Spring/Summer:  Monday through Friday 8:30 a.m. to 5 p.m.